Douglas return period
Here’s how to send something back to Douglas.
Checked on 2 November 2026 · source: Douglas's website
How to send it back
- Go to retour.douglas.nl and register your return
- Pack the product in the original Douglas box
- Download the return label and stick it on the box
- Drop the parcel off at a DHL ServicePoint or a Douglas store
These steps are for Douglas’s Dutch website. Buttons and menus are named in Dutch there; the English meaning is in brackets.
Ways to send it back
- Register the return in your account
- Take it back to a store
- Drop it off at a parcel point
Go to the Douglas returns page ›
Frequently asked questions
How do you send something back to Douglas?
1. Go to retour.douglas.nl and register your return. 2. Pack the product in the original Douglas box. 3. Download the return label and stick it on the box. 4. Drop the parcel off at a DHL ServicePoint or a Douglas store.
What if the Douglas return period has ended?
Then you usually can’t just send it back anymore. If the product is broken or not as described, you can still rely on the warranty. Contact Douglas and explain what’s wrong.
If you order online, Dutch law gives you at least 14 days to change your mind after delivery. Many shops give you more time, as shown above.