H&M return period
How to send it back
- Log in to your account and go to 'Mijn bestellingen' (My orders)
- Select the items you want to send back
- Register your return in the returns portal
- Send the items back with the return label
These steps are for H&M’s Dutch website. Buttons and menus are named in Dutch there; the English meaning is in brackets.
Ways to send it back
- Register the return in your account
- Take it back to a store
Frequently asked questions
How do you send something back to H&M?
1. Log in to your account and go to 'Mijn bestellingen' (My orders). 2. Select the items you want to send back. 3. Register your return in the returns portal. 4. Send the items back with the return label.
What if the H&M return period has ended?
Then you usually can’t just send it back anymore. If the product is broken or not as described, you can still rely on the warranty. Contact H&M and explain what’s wrong.
If you order online, Dutch law gives you at least 14 days to change your mind after delivery. Many shops give you more time, as shown above.