Warranty per shop

Per shop: how long your warranty lasts, how to claim it and what you need.

Warranty over, now what?

What Dutch law says

  • In the Netherlands there is no fixed legal warranty period. How long a product has to last depends on the type of product, the price and what the seller promised.
  • Within 12 months of purchase, the seller has to prove that a problem was caused by you. After that, you have to show that the product is at fault.
  • If something is defective, the seller has to come up with a solution: free repair, a new product or your money back. Normal wear and tear and damage you caused yourself are not covered.

Source: Government of the Netherlands (Dutch). General information, not legal advice.