Coolblue warranty

How long is the warranty?

• At least 2 years of manufacturer’s warranty on most products.
• 5 years of manufacturer’s warranty on BlueBuilt products.
• Within 30 days of purchase: money back or an exchange if it’s defective.
• Second Chance products: 30-day satisfaction guarantee, then the regular warranty.

How to claim warranty

1. Register the repair with the online return form, or in a Coolblue store.
2. In the store you can bring the product in its packaging. That’s faster than by post.
3. For most products, sending it is free via a PostNL point or a store.
4. You follow the status in the returns overview in your account.

Coolblue’s website and customer service are in Dutch. Where a menu or button is named, the English meaning is in brackets.

What do you need?

• A Mijn Coolblue (My Coolblue) account with the email address you used to buy the product. Otherwise the product won’t show up in your orders.

What isn’t covered?

• Damage you caused yourself (user damage) isn’t covered by the warranty. You’ll get a quote instead.

Good to know

• If you send the product yourself and it doesn’t arrive within 14 days of registering, the repair is cancelled automatically.
• If you want the product back without a repair after user damage, that costs €65 in inspection costs.
• For large products such as white goods, a technician usually comes to you. This is listed in the specifications as on-site service.

Your legal rights (Dutch law)

• In the Netherlands there is no fixed legal warranty period. How long a product has to last depends on the type of product, the price and what the seller promised.
• Within 12 months of purchase, the seller has to prove that a problem was caused by you. After that, you have to show that the product is at fault.
• If something is defective, the seller has to come up with a solution: free repair, a new product or your money back. Normal wear and tear and damage you caused yourself are not covered.

Source: Government of the Netherlands (Dutch)