Decathlon warranty
On Decathlon’s own brands (such as Quechua, Rockrider and Kipsta) you get at least 2 years of warranty on manufacturing defects. For some products it’s longer. You report it in a store with your receipt, or online with your order number.
Checked on 20 October 2026 · source: Decathlon's website
How long is the warranty?
- Own brands: at least 2 years on manufacturing defects.
- Tents and football goals: 3 to 5 years.
- Rigid frames, handlebars and stems of Decathlon bikes: lifetime.
- Second Life items: 1 year.
- Garmin, Polar, Fitbit and Coros watches: 2 years on manufacturing defects.
- Products from partners: the period differs per seller. Check the product page.
How to claim warranty
- Bought in a store: take the product with your receipt to a Decathlon store.
- Ordered online: take it to a store, or report the defect online with your order number and photos or a video of the defect (10 MB max).
- Partner product: report it online. The request then goes to the partner.
- Watch: report it to the manufacturer (fastest route) or hand it in at a store with proof of purchase.
Decathlon’s website and customer service are in Dutch. Where a menu or button is named, the English meaning is in brackets.
What do you need?
- Store purchase: your receipt.
- Online report: your order number and photos or a video of the defect.
- Watch: your receipt or a registered Decathlon sports card.
Lost your receipt? OEPS! keeps your receipts and remembers the warranty of every purchase. Start free ›
What isn’t covered?
- Wear parts such as brake pads, chains, tyres and cables.
- Damage from falls and from incorrect use.
Good to know
- Online order from another country (order number with BE, FR or DE)? Then it’s handled by customer service in that country.
- Phone: 085 0003 637, Monday to Saturday 9:00 to 12:00. Chat: Monday to Saturday 13:00 to 17:00.
Your legal rights (Dutch law)
- In the Netherlands there is no fixed legal warranty period. How long a product has to last depends on the type of product, the price and what the seller promised.
- Within 12 months of purchase, the seller has to prove that a problem was caused by you. After that, you have to show that the product is at fault.
- If something is defective, the seller has to come up with a solution: free repair, a new product or your money back. Normal wear and tear and damage you caused yourself are not covered.
Frequently asked questions
How long is the warranty at Decathlon?
Own brands: at least 2 years on manufacturing defects. Tents and football goals: 3 to 5 years. Rigid frames, handlebars and stems of Decathlon bikes: lifetime. Second Life items: 1 year. Garmin, Polar, Fitbit and Coros watches: 2 years on manufacturing defects. Products from partners: the period differs per seller. Check the product page.
How do you claim warranty at Decathlon?
1. Bought in a store: take the product with your receipt to a Decathlon store. 2. Ordered online: take it to a store, or report the defect online with your order number and photos or a video of the defect (10 MB max). 3. Partner product: report it online. The request then goes to the partner. 4. Watch: report it to the manufacturer (fastest route) or hand it in at a store with proof of purchase.
What do you need to claim warranty at Decathlon?
Store purchase: your receipt. Online report: your order number and photos or a video of the defect. Watch: your receipt or a registered Decathlon sports card.
What isn’t covered by the Decathlon warranty?
Wear parts such as brake pads, chains, tyres and cables. Damage from falls and from incorrect use.
Warranty over and still broken? Read what you can do ›
Also handy: the Decathlon return period ›