Wehkamp warranty
On Wehkamp’s own range (Nous and Studio Livit) you get 2 years of warranty, from the invoice date. For other brands the manufacturer’s warranty applies, which is shown on the product page. You report a complaint about an item through Wehkamp customer service.
Checked on 21 October 2026 · source: Wehkamp's website
How long is the warranty?
- Own range (Nous, Studio Livit): 2 years of warranty, starting on the invoice date.
- Other products: the manufacturer may give a manufacturer’s warranty, under its own terms. Wehkamp shows this with the product on its website.
- After a repair, Wehkamp gives 3 months of warranty on that repair work.
- Wehkamp uses the UNETO/VNI lifespan list to decide how long you can expect a product to last.
How to claim warranty
- Report your complaint on Wehkamp’s customer service page, under "Ik heb een klacht op een artikel, wat nu?" (I have a complaint about an item, what now?).
- Wehkamp may ask for more information and assesses your complaint.
- If the complaint is justified and it can be solved in more than one way (repair or replacement), you choose. Stop using the product in that case.
- Pass on your choice in time: after more than 2 months without a choice, Wehkamp considers the period to have expired.
Wehkamp’s website and customer service are in Dutch. Where a menu or button is named, the English meaning is in brackets.
What do you need?
- Keep your invoice or order confirmation at hand: the warranty on the own range runs from the invoice date.
Lost your receipt? OEPS! keeps your receipts and remembers the warranty of every purchase. Start free ›
What isn’t covered?
- Loss of data or software on electronics: Wehkamp isn’t liable for that, except in case of intent or deliberate recklessness.
Good to know
- Sending electronics in for repair? Make a copy of your data first.
- The terms don’t mention any costs for warranty or repair. Ask customer service.
- This reflects the additional terms of September 2024.
Your legal rights (Dutch law)
- In the Netherlands there is no fixed legal warranty period. How long a product has to last depends on the type of product, the price and what the seller promised.
- Within 12 months of purchase, the seller has to prove that a problem was caused by you. After that, you have to show that the product is at fault.
- If something is defective, the seller has to come up with a solution: free repair, a new product or your money back. Normal wear and tear and damage you caused yourself are not covered.
Frequently asked questions
How long is the warranty at Wehkamp?
Own range (Nous, Studio Livit): 2 years of warranty, starting on the invoice date. Other products: the manufacturer may give a manufacturer’s warranty, under its own terms. Wehkamp shows this with the product on its website. After a repair, Wehkamp gives 3 months of warranty on that repair work. Wehkamp uses the UNETO/VNI lifespan list to decide how long you can expect a product to last.
How do you claim warranty at Wehkamp?
1. Report your complaint on Wehkamp’s customer service page, under "Ik heb een klacht op een artikel, wat nu?" (I have a complaint about an item, what now?). 2. Wehkamp may ask for more information and assesses your complaint. 3. If the complaint is justified and it can be solved in more than one way (repair or replacement), you choose. Stop using the product in that case. 4. Pass on your choice in time: after more than 2 months without a choice, Wehkamp considers the period to have expired.
What do you need to claim warranty at Wehkamp?
Keep your invoice or order confirmation at hand: the warranty on the own range runs from the invoice date.
What isn’t covered by the Wehkamp warranty?
Loss of data or software on electronics: Wehkamp isn’t liable for that, except in case of intent or deliberate recklessness.
Warranty over and still broken? Read what you can do ›
Also handy: the Wehkamp return period ›