bol warranty

How long is the warranty?

• Manufacturer’s warranty: the manufacturer decides how long it lasts, and it’s usually in the booklet in the box.
• Some items have no manufacturer’s warranty, such as consumables (shampoo, nappies).
• A repair usually takes 15 working days.

How to claim warranty

1. Still within the return period? Then register a return (free) and order a new item.
2. After that: start a repair request in Mijn bol (My bol), at your order. Don’t see that button? Contact bol customer service.
3. You get a step-by-step plan for sending it. You don’t need to print a shipping label.
4. The repair only starts after your approval, with a cost estimate up front.

bol’s website and customer service are in Dutch. Where a menu or button is named, the English meaning is in brackets.

What do you need?

• Your invoice or proof of purchase. You’ll find it with your order in Mijn bol (My bol).

What isn’t covered?

• Normal use is the condition. With abnormal use, or outside the warranty, a repair is still possible, but you pay for it.

Good to know

• Bought from a bol partner? Then report it to that partner, not through Mijn bol.
• If you want your item back without a repair, you pay €19.95 in inspection costs. With a repair technician at home it’s €80 if you then decide against the repair.
• For large and heavy items (Netherlands and Belgium only) an appointment is scheduled, often within 48 hours.

Your legal rights (Dutch law)

• In the Netherlands there is no fixed legal warranty period. How long a product has to last depends on the type of product, the price and what the seller promised.
• Within 12 months of purchase, the seller has to prove that a problem was caused by you. After that, you have to show that the product is at fault.
• If something is defective, the seller has to come up with a solution: free repair, a new product or your money back. Normal wear and tear and damage you caused yourself are not covered.

Source: Government of the Netherlands (Dutch)