Gamma warranty

How long is the warranty?

• Manufacturer’s warranty: the manufacturer’s period. It differs per brand and is on the packaging.
• Legal warranty: no fixed period. Gamma assesses it per type of item.
• The first 30 days are the inspection period.

How to claim warranty

1. Within 30 days, bought online: contact customer service straight away. Bought in the store: go to the store with your receipt.
2. After 30 days: go to a Gamma DIY store, even for an online purchase. Can’t you bring the product, or has it already been installed? Then contact customer service.
3. Within 30 days you usually get a new or similar product of the same value. If it’s out of stock, it can often be ordered. If it can’t be replaced, you usually get your money back, with a few exceptions.
4. After 30 days Gamma repairs the product. If that isn’t possible, Gamma works out another solution with you.

Gamma’s website and customer service are in Dutch. Where a menu or button is named, the English meaning is in brackets.

What do you need?

• Proof of purchase: your receipt, or your invoice for an online order. That counts as your proof of warranty.
• Lost your receipt or invoice? With a Gamma account or discount card you can find a copy. Online invoices are in the order confirmation email. You can request a copy of a store receipt up to 15 months back at the DIY store.

What isn’t covered?

• Gamma doesn’t list all exclusions on the page. Warranty is assessed based on the expected use and lifespan of the item.

Good to know

• Received it defective or damaged? Check the parcel straight away, report it quickly to customer service and keep the packaging. Gamma may ask for photos.
• You report a complaint to customer service. Within 14 days you’ll hear how Gamma will handle it.
• Customer service: 088 010 86 10. Repair costs aren’t listed on the page.

Your legal rights (Dutch law)

• In the Netherlands there is no fixed legal warranty period. How long a product has to last depends on the type of product, the price and what the seller promised.
• Within 12 months of purchase, the seller has to prove that a problem was caused by you. After that, you have to show that the product is at fault.
• If something is defective, the seller has to come up with a solution: free repair, a new product or your money back. Normal wear and tear and damage you caused yourself are not covered.

Source: Government of the Netherlands (Dutch)