IKEA warranty

How long is the warranty?

• All products: at least 2 years. A repair or replacement under warranty doesn’t extend the period.
• Kitchens: 25 years on METOD, and on FAKTUM bought from 1 September 2007.
• Mattresses and PAX/KOMPLEMENT: 10 years on material and manufacturing defects.
• Kitchen appliances: 5 years (2 years for TILLREDA and LAGAN built-in appliances).
• Bathroom furniture, washbasins and mixer taps: 10 years on the series listed.
• Sofas and armchairs: 10 years on frames and cushions. The exact list per product is on IKEA’s page.

How to claim warranty

1. Report your complaint within 2 months of noticing the problem, unless you have a good reason to report it later.
2. Contact IKEA customer service. For kitchens and FAKTUM, IKEA explicitly recommends this.

IKEA’s website and customer service are in Dutch. Where a menu or button is named, the English meaning is in brackets.

What do you need?

• Your receipt (an online receipt works too), or other proof of where and when you bought the product.

What isn’t covered?

• Normal wear and tear and normal ageing.
• Use that isn’t normal household use (for most product groups).

Good to know

• For a mattress you also get 90 days to decide whether you’re happy with it.
• The terms from the day you bought it apply. They can change later.
• Floors and SKYTTA have separate warranty brochures.

Your legal rights (Dutch law)

• In the Netherlands there is no fixed legal warranty period. How long a product has to last depends on the type of product, the price and what the seller promised.
• Within 12 months of purchase, the seller has to prove that a problem was caused by you. After that, you have to show that the product is at fault.
• If something is defective, the seller has to come up with a solution: free repair, a new product or your money back. Normal wear and tear and damage you caused yourself are not covered.

Source: Government of the Netherlands (Dutch)