HEMA warranty
HEMA’s best-known warranty is the one on mattresses: 10 years from delivery. On top of that, HEMA’s general terms state that an extra warranty never limits your legal rights. For a claim, contact customer service and send your proof of payment and a photo.
Checked on 21 October 2026 · source: HEMA's website
How long is the warranty?
- Mattresses: 10 years, from the moment you receive the mattress.
- According to HEMA’s general terms, an extra warranty from the seller or manufacturer never limits your legal rights.
- Separately from the warranty, you get 100 nights to try out a mattress. That’s not the same as the warranty.
How to claim warranty
- Contact HEMA customer service.
- Send your proof of payment.
- Include a photo of the damage.
HEMA’s website and customer service are in Dutch. Where a menu or button is named, the English meaning is in brackets.
What do you need?
- Your proof of payment and a photo of the damage.
Lost your receipt? OEPS! keeps your receipts and remembers the warranty of every purchase. Start free ›
What isn’t covered?
- Personal preferences about comfort.
- Damage from cuts, burns, tears, liquids and stains, among other things.
- Replacement of undamaged parts of the mattress.
Good to know
- Covered: tears, dents or damage to the foam, if the mattress was treated properly, and manufacturing defects in the zip.
- Customer service: 020 224 2424 (Mon to Fri 8:30 to 21:00, Sat 9:00 to 18:00).
- This page is about mattresses. We couldn’t find anything on HEMA’s website about the warranty period of other HEMA products.
Your legal rights (Dutch law)
- In the Netherlands there is no fixed legal warranty period. How long a product has to last depends on the type of product, the price and what the seller promised.
- Within 12 months of purchase, the seller has to prove that a problem was caused by you. After that, you have to show that the product is at fault.
- If something is defective, the seller has to come up with a solution: free repair, a new product or your money back. Normal wear and tear and damage you caused yourself are not covered.
Frequently asked questions
How long is the warranty at HEMA?
Mattresses: 10 years, from the moment you receive the mattress. According to HEMA’s general terms, an extra warranty from the seller or manufacturer never limits your legal rights. Separately from the warranty, you get 100 nights to try out a mattress. That’s not the same as the warranty.
How do you claim warranty at HEMA?
1. Contact HEMA customer service. 2. Send your proof of payment. 3. Include a photo of the damage.
What do you need to claim warranty at HEMA?
Your proof of payment and a photo of the damage.
What isn’t covered by the HEMA warranty?
Personal preferences about comfort. Damage from cuts, burns, tears, liquids and stains, among other things. Replacement of undamaged parts of the mattress.
Warranty over and still broken? Read what you can do ›
Also handy: the HEMA return period ›